Tag Archives: Customer Service

All about us

Category: Newsservices

We have recently made some changes and upgrades to our website, and with that in mind thought it was a good time remind you of the services we can offer you.

We pride ourselves in dealing with all aspects of the domestic and international shipping market whether the shipments are large or small anywhere around the globe on a next day, sameday or on an import or export basis.

We are 100% committed to customer service with a focused in house team, an online booking system that keeps you in control of your shipments and a dedication to always go the extra mile.

Collections are booked on line and all shipments are fully trackable coupled with a comprehensive feedback programme giving you complete peace of mind that your shipments have been delivered successfully. Proof of deliveries are all accessed on our website and informed to our customers by an automatic email.

The services we can offer are as follows:

International Courier

International Express is a Think Worldwide Service that can deliver documents and parcels door-to-door worldwide, whether you need to export or import we can offer a solution to your requirements at a competitive rate.

We have many of your requirements at a competitive rate. We have many of our agents around the world which gives Think Worldwide the flexibility to adopt to your every need. All major European Cities are delivered next day and we can offer many timed delivery options.

European dedicated express

No Consignment is too small or large for our dedicated delivery service. Within Europe our customer representative will help you through the process and advise you on the most efficient and cost effective delivery service to suit your requirements, whether it is just a small envelope or a 24 tonne trailer load, we will ensure that your goods are taken care of from start to finish. We offer a sameday collection service and have dedicated vehicles throughout Europe. We operate 24 hours a day 7 days a week.

Pallets

We have a UK and European network for all our pallets which has a full track ‘n’ trace and confirmation via e-mail upon delivery.

Uk same day

We have the capacity to offer and sameday solution for your business nationwide. For important and urgent packages you need delivered today, our sameday courier service guarantees same day delivery. Collection made within 30 minutes of booking, available 24/7, signature on delivery, E-mail delivery confirmation.

Economy service

We can offer a secure consolidated economy service. For those shipments that are non-time critical into Europe and worldwide which allows deliveries to be very competitive with a transit time of 2-6 working days.

Pick Pack N Ship

Think Worldwide offer a Pick ‘N’ Ship service, If you sell products either via your website or via your catalogue or sales flyers, then we can really help you with a complete fulfilment service. First of all, we can hold your stock in our fully alarmed and secure warehouse where we also operate our Pick ‘N’ Ship service, so everything is under one roof. Then, we can dispatch your items from as little as one order per week to dozens of orders per hour. You simply provide us with your order details and we will do the rest, making sure that your customer orders are processed, securely packaged and despatched, all within agreed timeframes and to agreed quality standards. So, there’s no need to find a warehouse to store your items and a fulfilment house to despatch them. We can provide you with a complete end-to-end solution. This service is proving really popular with small entrepreneurial businesses that are building an online presence to sell their products and services. Unlike many warehousing and order fulfilment and distribution businesses, we do not impose either a minimum charge or a minimum number of orders.

If you think you can make use of any of these services please contact us today on 02380 697000 or email at [email protected] Also, you can like us on Facebook here to keep up to date with our services and announcements.

In a move to directly challenge Amazon, Tesco are unveiling its new one hour delivery service.

A pilot of the scheme in Zones 1 and 2 in London will use courier service Quiqup and will offer a one hour slot for up to 20 items from store. Items included are fresh fruit and vegetables, meat and frozen products as well as staples such as toiletries, nappies and bread.

Amazon launched the same service in London 2 years ago, and since its successful trial Amazon Prime has been rolled out to almost a 3rd of the UK.

Should the trial prove successful the app based service could be implemented nationally, and with Tesco recently trademarking Tesco Now, it looks like it is firmly in their sights.

One hour services are becoming much more popular as the UK shuns the highstreet and turns to the convenience of ordering from home. Larger companies are having to move with the times to stay competitive in the changing market – and quick and efficient deliveries are a large part of that.

Royal Mail is having to rely on international business more and more as the number of letters they deliver has drastically declined.

Annual profits for the company jumped 25% in the last year thanks to overseas growth and an increase in parcel handling, offsetting weaker parts of the business. Revenue from GLS, the firm’s international delivery arm, grew 9% in the year to March 26, while the UK business shrank 2%. As a result, overall revenue jumped from £9.25billion to £9.78billion, while pre-tax profits rose from £267m to £335m.

However, the number of letters being delivered has declined over the last decade. That number has dipped by a further 6% this year. There are many reasons for this. All major utility companies now offer for customers to go paperless, and with so much done online these days, the need for a paper trail is lessening. We are sending fewer greetings cards as nation and emailing is taking over rather than writing a letter.

The rise in internet shopping has also meant that the number of parcels sent through Royal Mail has increased, rising 3% in the last 12 months to £3.3 billion and with a 50% market share.

Royal Mail has been at the cornerstone of the UK delivery business since 1516, and it would be a shame if it went into a decline. Moving with the times is key, and it seems that they are trying to do so, but are never going to be able to compete with the larger companies, or the smaller ones that offer a much more personal service. It remains to be seen if they can grow their international business to a level to sustain them and not rely on a dwindling letter delivery any longer.

We would like to welcome a new member of staff …… Ann-Marie has joined our customer service team and we feel she has become a great asset to the ever growing empire of Think Worldwide.

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